Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

Parent handle


Citation address


Page content

10 N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S G e t t i n g t h e m o s t o u t o f l i f e . . . Where other agencies provide similar services, the agency participates in cooperative planning for access to services. Examples of poor practice People with disabilities are excluded from an agency without being given reasons and without any avenue of appeal.The agency keeps no records of applications, waiting lists, needs surveys, decisions and/or appeals. Application panels have no consumer representation. Consumer Orientation Each consumer accessing a service for the first time will receive thorough orientation to the agency and relevant services. Supporting Practices Consumers and members of their support networks receive information about the agency and its services in a format they can understand. Written # policies and procedures ensure that new consumers are thoroughly orientated to the agency, including, as appropriate, visits, orientation sessions and meetings with other consumers. The agency has written # policies and procedures for assisting and supporting consumers who may have emotional or behavioural problems as a result of adjusting to new services (see supporting standard 3.3). Examples of Poor Practice A consumers challenging behaviour is seen as a rejection of the service rather than as a symptom of the transition period, such as difficulty in adjusting to change. The orientation process is the same for everybody and takes no account of individual needs. 1.2