Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

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Page content

19 G e t t i n g t h e m o s t o u t o f l i f e . . . N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S The agency informs the consumer that he or she has the right, at any time, to withdraw consent for a previously agreed action. The agency has written # procedures for occasions when informed consent is not available. New support workers have access to written information about each consumers personal preferences and routines. Examples of Poor Practice The agency discourages consumers from making decisions, arguing that they need to be protected from the consequences. Consumers are not encouraged to present their views at management meetings. Consumers are discouraged from forming representative committees as a means of presenting their views. Consumer Satisfaction Consumers and members of their support networks will be consulted to determine their satisfaction with services.The agency will use this information to improve services. Supporting Practices The agency has mechanisms that measure the satisfaction of consumers and members of their support networks, including support workers. Such mechanisms operate regularly and independently. In respect of such mechanisms, the agency has written # policies and procedures that maintain the confidentiality of all respondents and their information (see supporting standard 5.2). The agency utilises feedback from such mechanisms to improve service delivery arrangements and to inform respondents of improvements. 4.2

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