Northern Territory disability service standards
Northern Territory. Territory Health Services
E-Publications; E-Books; PublicationNT
The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.
Made available via the Publications (Legal Deposit) Act 2004 (NT)
Disabilities; Delivery of service; Best practice
Northern Territory Government
39 pages : colour illustrations ; 30 cm
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]
19 G e t t i n g t h e m o s t o u t o f l i f e . . . N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S The agency informs the consumer that he or she has the right, at any time, to withdraw consent for a previously agreed action. The agency has written # procedures for occasions when informed consent is not available. New support workers have access to written information about each consumers personal preferences and routines. Examples of Poor Practice The agency discourages consumers from making decisions, arguing that they need to be protected from the consequences. Consumers are not encouraged to present their views at management meetings. Consumers are discouraged from forming representative committees as a means of presenting their views. Consumer Satisfaction Consumers and members of their support networks will be consulted to determine their satisfaction with services.The agency will use this information to improve services. Supporting Practices The agency has mechanisms that measure the satisfaction of consumers and members of their support networks, including support workers. Such mechanisms operate regularly and independently. In respect of such mechanisms, the agency has written # policies and procedures that maintain the confidentiality of all respondents and their information (see supporting standard 5.2). The agency utilises feedback from such mechanisms to improve service delivery arrangements and to inform respondents of improvements. 4.2
Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.
We use temporary cookies on this site to provide functionality.
You are welcome to provide further information or feedback about this item by emailing TerritoryStories@nt.gov.au