Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

Parent handle


Citation address


Page content

21 G e t t i n g t h e m o s t o u t o f l i f e . . . N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S SUPPORTING STANDARDS Consumer Safeguards Each consumer will be protected from all forms of abuse and exploitation. Supporting Practices The agency has written # policies and procedures, based on best practice, for investigating and reporting allegations of consumer abuse and exploitation. Such policies and procedures provide for the appointment of an independent investigator to report on allegations of consumer abuse and exploitation. The policies and procedures are made available to consumers and members of their support networks in an accessible format and can be readily obtained by any member of the public. The policies and procedures are reviewed regularly with consumer input as an integral part of the review process. The agency ensures that support workers receive adequate training to report incidents of abuse and to provide appropriate support to consumers. Examples of Poor Practice Consumer allegations of abuse or maltreatment are dismissed as hysterical, wishful thinking or trouble-making. Threats and/or physical force are used as a regular form of controlling people with disabilities. Each person with a disability will receive services delivered in a manner that respects and protects their rights as outlined in the principles and objectives of the Northern Territory Disability Services Act. Plain English The law says people with a disability have a right to the same opportunities as other people and a right to be treated fairly without the threat of harm. Standard Re s p e c t f o r R i g h t s 5 5.1

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