Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

Parent handle


Citation address


Page content

22 N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S G e t t i n g t h e m o s t o u t o f l i f e . . . 5.2 A support worker against whom an allegation of abuse has been made continues to work with the consumer while the investigation is conducted. Privacy and Confidentiality Each consumer will have their personal privacy and confidentiality of information recognised and respected. Supporting Practices The agency has written # policies and procedures for obtaining consumer and/or guardian consent for the collection and release of information. Regular reviews of such policies and procedures are conducted with participation by consumers and members of their support networks. The policies and procedures are available to consumers and members of their support networks in formats they can understand. The agency only collects consumer information that has direct relevance to effective service delivery. The policies and procedures maximise personal safety while minimising intrusion, for example in matters of personal care. Consumers have access to their own files on request, supported by a member of their support network if required. Examples of Poor Practice The agency does not give consumers or relevant members of their support networks release of information forms as a means of gaining their permission for collecting and/or sharing information. Consumers and members of their support networks are not involved in developing policy and procedures for confidentiality and privacy. Consumers and their families are not aware of what personal information the agency holds, why it is held or how it is used.

Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

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