Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

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Examples of Poor Practice Verbal or non-verbal communication from agency management and/or support workers suggests to consumers or members of their support networks that the discussion of complaints or disputes is unwelcome and may attract retribution. For example, a family is made to feel that it would be bad for the person with a disability if a complaint or dispute were pursued. Policies and procedures concerning complaints and disputes are written by management with no input from consumers or members of their support networks. Consumers and members of their support networks are not told about appeal processes available to them. Duty of Care and Dignity of Risk Each consumer will have the right to make informed choices and to take calculated risks.The agency will define and meet its duty of care to consumers. Supporting Practices The agencys employees are aware of the law of negligence and understand their duty of care to consumers. The agency has written # policies and procedures to ensure that an appropriate level of care is taken to minimise the risk of harm, illness, injury or death, balanced against the rights of people with disabilities to take risks. The agency supports consumers, members of their support networks and support workers to attend training concerning duty of care and dignity of risk. The agency has written # policies and procedures, based on best practice, for supporting people with challenging behaviour (see supporting standard 3.3). Examples of Poor Practice Although it is not legally possible for parents to sign away the rights of their children (whether or not they are adults), the agency asks consumers, family members and/or guardians to sign an indemnity form stating that no claim will be made if service users are injured. 5.5 24 N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S G e t t i n g t h e m o s t o u t o f l i f e . . .