Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

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Page content

30 N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S G e t t i n g t h e m o s t o u t o f l i f e . . . Support workers are subject to a period of probation prior to appointment. Examples of Poor Practice The agency overrides the selection panel without just reason. Vacancies are kept a close secret and only selected people are invited to apply. Working Conditions Support workers will be fully informed of their working conditions and entitlements and these will comply with relevant awards and industrial standards. Supporting Practices Support workers receive their conditions of employment in writing. Support workers receive up-to-date duty statements on commencement of employment. Support workers are aware of their entitlements (such as sick leave, recreation leave and compassionate leave) and of related application procedures. The agency has a staff disciplinary process that meets the requirements of industrial relations legislation. Breaches of policy and procedures are handled through this disciplinary process and all proceedings are documented. The agency has written # procedures for terminating employees contracts and these cover: dismissal with notice following disciplinary action; dismissal without notice in relation to serious misconduct; and redundancy. The agency adopts peer support strategies to encourage information sharing and best practice among support workers. Examples of Poor Practice The agency has no relief plans if a support person cannot work. Support workers are discouraged from joining unions. 7.2