Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

Parent handle


Citation address


Page content

31 G e t t i n g t h e m o s t o u t o f l i f e . . . N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S Training and Orientation The agency will determine the training needs of both paid and unpaid support workers, including orientation to the agency, and will provide, or provide access to, appropriate training. Supporting Practices At least annually, the agency evaluates the training needs of paid and unpaid support workers, in consultation with support workers and consumers. The agency uses this information to develop a comprehensive training program for all support workers. This training program is regularly evaluated and, where necessary, modified to meet the changing needs of support workers and consumers. Before commencing work and at regular intervals subsequently, paid and unpaid support workers are briefed on their specific duties and responsibilities, including the duty of care owed to consumers. The agency has a comprehensive orientation program for support workers (see supporting standard 1.2). All support workers complete the orientation program before commencing work. Examples of Poor Practice The agency has no relief arrangements to allow support workers to attend courses. Support workers are expected to attend training in their own time. Training and orientation needs of volunteer workers are ignored. Support Worker Ratios Agency support for support workers and consumer/support worker ratios will provide maximum quality of life and safety for consumers. Supporting Practices The agency initiates independent surveys of consumer, family and support worker satisfaction, including satisfaction with rosters and the adequacy of support worker levels (see supporting standard 4.2). 7.3 7.4

Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

We use temporary cookies on this site to provide functionality.
By continuing to use this site without changing your settings, you consent to our use of cookies.