Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

Parent handle


Citation address


Page content

33 G e t t i n g t h e m o s t o u t o f l i f e . . . N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S Volunteers are subject to the same disciplinary and dismissal processes as paid staff (see supporting standard 7.2). Volunteers are made aware of the duty of care owed to people with disabilities. Where possible and appropriate, the agency seeks to acknowledge and support people in the community who provide natural support to people with disabilities. Examples of Poor Practice Volunteers are used to cover paid positions. Volunteers do not receive orientation to the service or training to support consumers. Communication and Disputes The agency will develop and maintain clear communication channels with all support workers.These will include processes for regular performance feedback and for resolution of complaints and disputes. Supporting Practices Regular, minuted meetings take place between management and support workers. The agency has clearly documented lines of management responsibility and all support workers are made aware of them. Scheduled performance appraisals occur between supervisors and support workers. Formal complaints procedures exist for both paid and volunteer support workers. Examples of Poor Practice Support workers do not receive timely or adequate management responses to complaints or suggestions. Support workers are not praised for work well done. 7.6

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