Northern Territory disability service standards
Northern Territory. Territory Health Services
E-Publications; E-Books; PublicationNT
The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.
Made available via the Publications (Legal Deposit) Act 2004 (NT)
Disabilities; Delivery of service; Best practice
Northern Territory Government
39 pages : colour illustrations ; 30 cm
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]
33 G e t t i n g t h e m o s t o u t o f l i f e . . . N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S Volunteers are subject to the same disciplinary and dismissal processes as paid staff (see supporting standard 7.2). Volunteers are made aware of the duty of care owed to people with disabilities. Where possible and appropriate, the agency seeks to acknowledge and support people in the community who provide natural support to people with disabilities. Examples of Poor Practice Volunteers are used to cover paid positions. Volunteers do not receive orientation to the service or training to support consumers. Communication and Disputes The agency will develop and maintain clear communication channels with all support workers.These will include processes for regular performance feedback and for resolution of complaints and disputes. Supporting Practices Regular, minuted meetings take place between management and support workers. The agency has clearly documented lines of management responsibility and all support workers are made aware of them. Scheduled performance appraisals occur between supervisors and support workers. Formal complaints procedures exist for both paid and volunteer support workers. Examples of Poor Practice Support workers do not receive timely or adequate management responses to complaints or suggestions. Support workers are not praised for work well done. 7.6
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