Territory Stories

Northern Territory disability service standards



Northern Territory disability service standards


Northern Territory. Territory Health Services


E-Publications; E-Books; PublicationNT




The Northern Territory Disability Service Standards are based on the National (Commonwealth) Disability Service Standards. Being able to build on existing standards helps to maintain continuity and consistency, however, the current standards development process has focussed on issues particularly pertinent to the Northern Territory.These include standards promoting cultural and family relationships and appropriate support and training for support workers and volunteers.


Made available via the Publications (Legal Deposit) Act 2004 (NT)




Disabilities; Delivery of service; Best practice

Publisher name

Northern Territory Government


39 pages : colour illustrations ; 30 cm

File type





Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Related links

http://docs.prosentient.com.au/prosentientjspui/handle/10137/82 [Department of Health]

Parent handle


Citation address


Page content

9 G e t t i n g t h e m o s t o u t o f l i f e . . . N o r t h e r n Te r r i t o r y D I S A B I L I T Y S E R V I C E S T A N D A R D S SUPPORTING STANDARDS Consumer Entry/Exit Guidelines Consumers will be aware of policies and procedures for entering and leaving the agency. Related assessment processes will be transparent. Supporting Practices Written # policies and procedures describe processes for entering and leaving the agency, including criteria for service eligibility. Written # policies and procedures describe the composition and conduct of application panels in the agency. Application panel membership includes: consumers and/or members of their support networks; agency management; and agency support workers. The person with a disability and members of their support network are offered the opportunity to be present and to speak to the application panel when their application is considered. Unsuccessful applicants and their referral sources are provided with written # information concerning reasons for non-acceptance, alternative options and the right to appeal. Written # policies and procedures describe processes for consumer movements within the agency. Policies and procedures are available to people with disabilities and members of their support networks including agency support workers. Each person with a disability has access to the most appropriate services for his or her assessed needs and personal preferences. Information about the nature of the services, eligibility criteria and all related matters is readily available. Plain English People with disabilities should be able to easily find out about services and access those that best suit their needs. Standard A c c e s s t o S e r v i c e s 1 1.1

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