Annual Report 2020-2021, Northern Territory Consumer Affairs
Tabled Paper 431
Tabled Papers for 14th Assembly 2020 -; Tabled Papers; ParliamentNT
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Legislative Assembly of the Northern Territory
Northern Territory Consumer Affairs Annual Report 2020-2021 29 COMPLIANCE Northern Territory Consumer Affairs (NTCA) aims to ensure a fair and safe marketplace for all Territorians through the administration of a range of legislation that sets out the rights and obligations of consumers and businesses. In the area of compliance, NTCA undertakes a range of activities including proactive operations, case assessment and investigation of alleged breaches of consumer protection laws. It uses a proportionate, risk-based approach based on a model of education, compliance and enforcement. As a regulator, NTCA prefers to assist businesses to meet statutory obligations through proactive engagement and education, however compliance powers and enforcement remedies will be used when necessary. This section provides an overview of some compliance and enforcement actions and outcomes undertaken in 2020-21. LICENSED MOTOR VEHICLE DEALER INFRINGED FOR FALSE ADVERTISING In July 2020, a licensed motor vehicle dealership, Oxcel Group Pty Ltd trading as Darwin Auto Motors, was issued an infringement notice for alleged false or misleading representations when advertising a used motor vehicle for sale, in breach of the Australian Consumer Law. It is alleged that in June 2020, when promoting the vehicle for sale, sole director and dealership principal of Darwin Auto Motors, Mr Ratib Zaman described the car as having standard features like airbags in the knowledge that the front side airbags were missing. The advertisements, displayed on the Darwin Auto Motors website, on Gumtree and on social media also claimed that there were no problems with the car, when the absence of the airbags also rendered the vehicle unroadworthy. An infringement notice may be issued when NT Consumer Affairs has reasonable grounds to believe a business has contravened certain consumer protection laws. Payment of an infringement notice is not an admission of a contravention of the Australian Consumer Law.
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