Territory Stories

Annual Report 2021–2022, Power and Water Corporation

Details:

Title

Annual Report 2021–2022, Power and Water Corporation

Other title

Tabled Paper 708

Collection

Tabled Papers for 14th Assembly 2020 -; Tabled Papers; ParliamentNT

Date

2022-11-23

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

Publisher name

Legislative Assembly of the Northern Territory

Place of publication

Darwin

File type

application/pdf

Use

Copyright

Copyright owner

Legislative Assembly of the Northern Territory

License

https://www.legislation.gov.au/Details/C2019C00042

Parent handle

https://hdl.handle.net/10070/893266

Citation address

https://hdl.handle.net/10070/893267

Page content

Annual Report 2021-2022 19 Supporting our customers through COVID-19 At Power and Water, we understand that our customers may encounter temporary or ongoing financial hardship for a range of reasons and our Customer Experience and Operations team is here to help. The COVID-19 pandemic has had a significant impact on our community, including through increased unemployment, a reduction in household income and ill health. We noticed an increase in customers contacting us to request more time to pay their accounts. We acted quickly to review our customer management and billing processes to: Extend our delegations, allowing more team members to work with customers who need more time to pay their account. Help customers who are not able to pay their bills to reduce their water use by installing water restrictors. Stop credit and collections action, where appropriate. Connect our customers with participating community agencies that provide support and assistance in the form of electronic vouchers to help with bill payments. Power and Water is committed to working with our customers through any difficulties they may have paying their bills, to negotiate payment arrangements whilst operating within commercial guidelines. Our Major Partnerships and Community Grants Program We are passionate about making a difference to the lives of Territorians and we are excited to create relationships with organisations and people in our community who are actively working toward the same goal. This year we refreshed our Major Partnerships and Community Grants Program to focus on supporting projects and initiatives in our community that will help shape the future of the Territory, care for and support Territorians, and uplift and create opportunities for Territorians. This year we have supported four major partnerships, including: 1. Share the Dignity an Australian women's charity focused on making a difference in the lives of those experiencing homelessness, fleeing domestic violence or experiencing hardship. 2. Melaleuca Australia a specialist organisation that supports humanitarian refugees, migrants and people from culturally and linguistically diverse backgrounds of all ages to settle in the Northern Territory. 3. Darwin Festival an annual performing arts and cultural event that drives the local economy and enriches social engagement and liveability. 4. Darwin Salties the Darwin Salties (men and women) is the first Northern Territory team to compete in the semi-professional NBL1 / WNBL1 North competition. The Darwin Salties offers a pathway for Territory players, particularly juniors and young adults, to get direct exposure to the game at the semi-professional level while remaining in the Northern Territory. We are passionate about making a difference to the lives of Territorians and we are excited to create relationships with organisations and people in our community who are actively working toward the same goal.


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